You can return or exchange any item within 30 days of delivery, so long as it remains heat-sealed in the original clear plastic bag. The only exception to this policy is custom anodized titanium jewelry. Be sure to use protective packaging so it returns undamaged. We suggest you recycle the original packaging. Do not mail your return your jewelry in a regular envelope without any padding. Unprotected jewelry is frequently damaged by sorting machines and sometimes completely squeezed out of the envelope. Returns that we receive in regular envelopes will be rejected and returned to sender. Refunds are issued to the original payment account and usually takes a few days for the credit to post. Please enter your order number and email address below and you'll be guided through the return process. Please let us know if the original payment was made using a gift card or an account you no longer have access to!