You can return or exchange any item within 30 days of delivery, so long as it remains heat-sealed in the original clear plastic bag. The only exceptions to this policy are custom anodized titanium jewelry and specially marked clearance items. Refunds are issued to the original payment account and usually takes a few days for the credit to post. Enter your order number and email address below and you'll be guided through the return process. Please let us know if the original payment was made using a gift card or an account you no longer have access to!